How to secure your account in case you lose your phone?

Lost your phone? Don’t fret! You can still safeguard your balance on the Paytm app and maintain your transaction history as well. All you need to do is to take the following steps the moment you realise that your phone is missing or stolen.

Step 1: Block your sim by contacting the telecom operator

Step 2: Call Paytm Payments Bank Helpline- 0120 4456456

Step 3: Select ‘Report loss or unauthorized usage of wallet, debit card or savings account’ option

Step 4: Select ‘Lost Phone’ option

Step 5: Enter the Lost mobile number

Step 6: Select ‘Block Paytm account’ option

You can reach out to us through your Paytm app by following these steps:

Step 1: Open Paytm App from any device

Step 2: On the home screen, click on your profile icon present at the top left corner

Step 3: Go to 24×7 Help & Support and select ‘Profile Settings’

Step 4: Select ‘I lost my phone/I want to block my account’

Step 5: Select ‘I want to block my account to prevent it from misuse’

Step 6: Click on ‘Message Us’ at the bottom of the screen and enter your Paytm registered phone number which you want to block along with the email ID.

Step 7: Provide snapshot of any one of the following details:

  • Debit/Credit card statement reflecting transactions done from your Paytm account
  • Confirmation email or SMS received for transactions done on your Paytm account
  • Proof of phone number ownership (i.e. Mobile bill in case of postpaid)
  • Police complaint proof against lost or stolen phone
  • If your account is KYCed, please share linked KYC documents

We will verify the document and send you a confirmation message post blocking your account.

Once you get the phone number reissued or are able to access the missing phone, you can get back in touch with our customer care and request for your Paytm account to be unblocked.